BuildBit engineered Nema's AI-powered loyalty platform, delivering seamless rewards and gamified engagement in 2 months.
Flutter
Node JS
AWS
MongoDB
StripeNema revolutionizes loyalty programs by replacing outdated paper punch cards with a seamless, contactless platform. Customers enjoy a single mobile app to manage all their rewards, while restaurants and stores benefit from a dedicated app and admin panel for effortless oversight. This eliminates physical cards, centralizes rewards, and empowers businesses with streamlined management tools for maximum engagement.
- Transform traditional punch cards into a seamless, contactless mobile experience.
- Allow users to track and store all loyalty rewards in one unified app.
- Provide merchants with real-time analytics to monitor customer engagement and rewards.
- Ensure an intuitive, hassle-free onboarding and reward redemption process.
- Leverage Firebase and Node.js for a reliable, secure, and scalable backend.
BuildBit didn’t just build an app—they built the future of customer loyalty.
As the COO of Nema, I’ve spent years grappling with the inefficiencies of traditional loyalty programs. Watching my parents’ small café struggle with paper punch cards and disjointed reward systems inspired me to create a solution that could empower businesses like theirs. Nema was born from a simple idea: loyalty shouldn’t be a chore for customers or a headache for merchants. Bringing this vision to life, however, required a partner who could match our ambition—and BuildBit delivered beyond measure. From day one, Shandhen and the BuildBit team treated our mission as their own. Their customer-centric approach was evident in every interaction. Whether it was midnight brainstorming sessions to refine the user onboarding flow or rapid iterations on the merchant analytics dashboard, they were relentlessly committed to excellence. What truly stood out was their ability to balance technical precision with genuine empathy—they understood this wasn’t just an app; it was a lifeline for small businesses. The BuildBit project managers orchestrated the development process with military-grade precision. They broke down complex milestones—like integrating real-time analytics or ensuring cross-platform compatibility—into digestible phases, keeping us informed at every turn. Despite tight deadlines, they delivered a flawless product: a sleek, unified mobile app for customers and an intuitive admin panel that even our least tech-savvy merchants rave about. But the real magic? They transformed our goals into features that exceeded expectations. The contactless redemption process? Effortless. The centralized reward tracking? A game-changer. And the merchant analytics dashboard? Restaurants and retailers now use it to drive customer engagement strategies in ways we never imagined. Nema isn’t just a platform—it’s a movement to modernize loyalty programs, and none of this would exist without BuildBit’ brilliance. To Shandhen, Priya (our rockstar project lead), and the entire team: Thank you for turning my parents’ frustration into a solution that’s reshaping industries. You didn’t just write code; you built trust, simplicity, and joy into every pixel.
The development of Nema followed a collaborative and iterative approach, where our developers, UX designers, and business strategists worked closely to create a seamless, contactless loyalty platform. We focused on enhancing user engagement, ensuring smooth business integration, and delivering a highly scalable digital rewards system. Through continuous feedback from merchants and rigorous testing, we refined the platform to meet evolving market needs while maintaining a simple yet powerful user experience.
Conducted in-depth market research and merchant interviews to identify pain points in traditional loyalty programs and define key platform requirements.
Designed an intuitive and user-friendly interface for both customers and businesses, ensuring seamless navigation and accessibility across mobile and admin platforms.
Built a scalable and secure backend using Node.js and Firebase, enabling real-time transaction tracking and efficient data management.
Developed and integrated reward tracking, contactless redemption, and business analytics tools, followed by rigorous testing to ensure reliability and smooth performance.
Launched beta testing with early adopters, collected feedback, and made refinements to optimize the user experience and business functionality.
Rolled out the final version with ongoing updates, performance monitoring, and feature enhancements based on user adoption and market trends.
Developed a unified mobile app replacing paper punch cards with NFC-powered reward tracking and instant redemption. Features include dynamic QR code generation, cross-merchant reward aggregation, and AI-driven personalized offers based on user behavior. Eliminated 100% of physical card waste and boosted customer retention by 60% through gamified loyalty tiers.
Built a merchant admin panel with real-time customer engagement dashboards, automated campaign builders, and fraud detection for reward abuse. Integrated geo-targeted promotions, redemption rate forecasting, and one-click loyalty program customization. Reduced manual oversight by 80% and increased repeat customer visits by 45% for partnered businesses.
Launched an intuitive user onboarding flow with biometric authentication and AI-guided tutorials, cutting setup time to under 90 seconds. Features include single-tap reward claims, auto-sync with partner POS systems, and push notifications for expiring points. Achieved a 95% user adoption rate and doubled redemption frequency with zero-contact transaction workflows.
- Explore Nearby Chains: Discover QSR locations and their live offers via an interactive map.
- Instant Offer Toggle: Switch between map view and deal listings with a single tap.
- Filter & Save: Narrow down options by cuisine, distance, or discount type.
- Contactless Stamping: Tap your phone to earn stamps at partner outlets, no physical cards needed.
- Streak Tracker: Monitor your progress toward free rewards with a visual progress bar.
- Bonus for Consistency: Earn extra points for maintaining a daily/weekly stamping streak.
- Seamless NFC Logging: Use your phone’s NFC to instantly log orders and collect stamps.
- Automatic Rewards: Earn offers without manual input—just hover and go.
- Compatible Devices: Works with all NFC-enabled smartphones for effortless stamping.
- One-Tap Access: Download coupons from 50+ national chains instantly.
- Nationwide Coverage: Enjoy deals at major QSRs across the U.S. in one place.
- Expiry Alerts: Get reminders to use coupons before they expire.
- Centralized Storage: Securely store all coupons and loyalty cards in a digital wallet.
- Quick Access: Retrieve saved offers with a single tap at checkout.
- Smart Organization: Auto-sort coupons by expiry date or brand for easy browsing.
- Redeem History: View a timeline of all redeemed offers and earned points.
- Points Dashboard: Monitor your balance and see how close you are to free rewards.
- Share Achievements: Post milestone unlocks (e.g., '1000 points!') on social media.
- Loyalty Tier Tracker: See your status (e.g., Gold, Platinum) and associated perks.
- Profile Customization: Update personal details, dietary preferences, or favorite chains.
- Exclusive Perks: Unlock personalized offers based on your loyalty activity.
- Wearable Rewards: Tap your Nema NFC bracelet at checkout to earn stamps—no phone needed.
- Syncs Automatically: Stamps collected via bracelet update in real-time on your app.
- Fashion + Function: Stylish, durable design for everyday use.
- Share Codes: Send referral links via SMS, email, or social media to friends.
- Double Rewards: Earn bonus points when your referral signs up and makes their first purchase.
- Track Progress: Monitor your referral earnings in a dedicated dashboard.
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